Project Insight

Prescription Bliss LLC, A U.S.-Based PAP Advocacy Group, Helps Patients Access Life-Saving Medications At Little To No Cost. To Improve Access And Reduce Errors, They Needed A Digital Platform To Replace Manual Processes.

Operational Bottlenecks

Prescription Bliss faced multiple inefficiencies in its existing workflow. Patient information was first collected through WordPress forms and then manually transferred into PAP Tracker, a process that was both time-consuming and error-prone. Gathering documents and securing HIPAA-compliant e-signatures required repeated exchanges between patients and staff, creating delays that directly impacted timely access to care.

Manual follow-ups with patients and healthcare providers further slowed the process, while payment handling lacked automation and posed risks of inconsistency. These fragmented operations made the overall system cumbersome, reducing efficiency for staff and leaving patients with a longer, less transparent enrollment experience.

The Digital Remedy

To address these roadblocks, Prescription Bliss adopted a fully digital platform built on Next.js, designed to simplify and automate the patient assistance process. The new patient portal streamlined enrollment with a guided, step-by-step flow covering personal, household, financial, doctor, medication, and billing information. Integrated HIPAA-compliant e-signatures provided security and legal reliability, while Google Maps autocomplete reduced errors in address entry.

On the administrative side, a centralized panel allowed staff to review cases, prequalify medications, generate dynamic PDFs, and send faxes automatically. Secure payment processing was integrated within the platform, replacing manual methods and ensuring a smoother transaction flow. Automation through cron jobs and webhooks eliminated repetitive tasks, and role-based access controls enhanced compliance and security. The result was faster onboarding, reduced errors, and a transparent, patient-friendly system.

The platform reduced manual data entry by 70% and accelerated patient onboarding by 80%. Automated workflows improved compliance and speed, replacing slow, manual processes with self-service enrollment, e-signatures, automated faxes, and real-time document handling, creating a smoother experience for patients and administrators.

Business Impact

Design Approach

The design focused on clarity and usability, with guided forms, HIPAA e-signatures, and a calming, readable interface. Admin dashboards featured quick actions and streamlined reviews. Fully responsive layouts ensured smooth desktop and mobile use.

Typography

Spectral Noto Sans

Logo

Colors

Real-Time Savings Calculator

This screen provides users with detailed information about their prescribed medication, including pricing, enrollment status, and available offers. The interface highlights key offers and expiration dates, allowing patients to make informed decisions quickly and efficiently.

Medication Overview & Personalized Savings

Users can instantly see potential savings on their medications by entering the monthly cost. Prescription Bliss offers flexible payment options—pay-as-you-go, subscription, or insurance—helping users make informed decisions while showcasing total savings delivered since 2018.

Medication Access & Eligibility

Explore over 1,500 brand-name medications available through Prescription Bliss. Utilize the comprehensive search and filter tools to find specific medications by condition or drug name.

Referral Program

Help others access affordable medications by referring them to Prescription Bliss. Healthcare providers, friends, and family can submit referrals, and our team will guide them through eligibility and enrollment. Track your impact and be recognized for making a difference.